Privacy policy

 

Lavender Muse

1. Introduction

Lavender Muse ("we," "our," "us") operates the website lavendermuse.co.uk (the "Site"). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and other applicable UK data protection laws. This Privacy Policy explains how we collect, use, and share information about you when you visit our Site or purchase our products and services.

2. Information We Collect

  • Personal Information: When you create an account, place an order, or contact us, we collect information such as your name, email address, postal address, phone number, and payment details.
  • Device Information: We automatically collect information about your device, including IP address, browser type, time zone, and some of the cookies installed on your device.
  • Order Information: When you make a purchase, we collect details about your order, including products, prices, and transaction information.
  • Usage Information: We collect information about your interactions with our Site, including pages visited, time spent on pages, and other analytical data.
  • Google Analytics: We use Google Analytics to collect information about your use of the Site, such as pages visited, time spent on pages, and other usage data. This helps us understand how visitors engage with our Site and improve our services.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders, including sending you confirmations and updates.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To improve and personalize your experience on our Site.
  • To send you marketing communications, if you have opted in.
  • To analyze Site usage and enhance our services.
  • To comply with legal obligations and protect our rights.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our Site, conducting our business, and servicing you, such as payment processors, shipping companies, and analytics providers.
  • Compliance with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

5. Your Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Restriction: You can request that we restrict the processing of your personal information.
  • Objection: You can object to the processing of your personal information.
  • Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at info@lavendermuse.co.uk

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lavender Muse
info@lavendermuse.co.uk

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our Site. For more details on our use of cookies and how to manage your preferences, please refer to our [Cookie Policy].

Google Analytics

We use Google Analytics to collect and analyse information about your use of our Site. Google Analytics uses cookies and similar technologies to collect usage data, which helps us understand how visitors interact with our Site and improve our services. For more information on how Google collects and processes data, please visit Google's Privacy Policy.

Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will promptly delete such information.

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and other applicable UK data protection laws.

Last Updated: January 2024